It is unfortunately not possible to return or exchange a purchase. As soon as a gift card or game code leaves our secure environment, we are simply incapable to guarantee the code still being valid. To avoid mistakes, each product contains a list of system requirements. For regional products, we require a checkbox to be checked pointing at the region. Please be careful when ordering an item.
We do however provide you with a 100% guaranteed working and authentic code. Are you facing (technical) issues or do you happen to have any questions? Bear in mind we have a team of specialists ready to assist!